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Full-Time Remote
Client Support Specialist
Serve as the frontline support for our clients, ensuring their technology solutions run smoothly. You'll handle escalations, coordinate with vendors, and help clients get the most out of their technology investments.
Responsibilities
- Serve as the primary point of contact for client support requests
- Triage, document, and escalate issues to appropriate vendors or internal teams
- Monitor SLA compliance and follow up on open tickets until resolution
- Coordinate with technology partners to resolve service disruptions
- Maintain detailed records of client interactions and issue resolution
- Identify recurring issues and recommend process improvements
Requirements
- 2+ years in IT support, help desk, or client services
- Strong understanding of ticketing systems and SLA management
- Excellent written and verbal communication skills
- Ability to manage multiple priorities in a fast-paced environment
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